Imagine spending a hundred bucks on a Collector’s Edition of a game that you might already own twice. It sounds stupid, but trust me… people do that. If you look at the rate at which The Last of Us Part 1′s Firefly Edition gets sold now, $100 is actually a bargain. It’s evident that fans are eager to get their hands on it and that’s what makes the following news extra sad. Because the amount of love that fans have for the game does not seem to match PlayStation’s.
In fact, PlayStation seems to care little about the Firefly Edition. I mean, I guess they care, but the packaging department at PlayStation doesn’t reflect it. People have been starting to post their unboxing on Twitter. And while most unboxings online mostly show very happy and excited collectors, customers of the much sought-after Firefly Edition aren’t that happy and excited.
Received #TheLastofUsPartI Firefly Edition, but I am EXTREMELY disappointed with the poor packaging used by @PlayStation, resulting in damage! C’mon @AskPlayStation you need to do better, there was ZERO packing material. People paid collector level pricing for this! @Naughty_Dog pic.twitter.com/vw28dhzSOz
— Minneapolite (@revolutionwifi) September 2, 2022
— James Daher (@JamesLikesGames) September 2, 2022
Very similar for me. Mine the flap of the envelope literally could not even reach the other side, so they stuck it directly on the box top itself, tons of nasty residue from that even ignoring all the actual damage otherwise. Very poor experience from PlayStation Direct. pic.twitter.com/hvPFpuqw7y
— Jacob (@RillIris) September 2, 2022
Well this is how my Firefly Edition of The Last of Us Part 1 was delivered. I’m not impressed @PlayStation. Who do I need to contact to get the box replaced? I’m opening it regardless because I should be able to play a game on release. @AskPlayStation @Naughty_Dog pic.twitter.com/ZOrXC81iXm
— Connor Collects! (@SuperClashGamin) September 2, 2022
Let’s try this again…
This is how my $100 collector’s edition was delivered from @PlayStation
As a collector and massive LoU fan, this is severely disappointing. @AskPlayStation 🤬 pic.twitter.com/ybcUlUgQry
— Ains (@Porshapwr) September 2, 2022
As you can see, it’s not really a fluke we’re dealing with. Stories of damaged Firefly Editions are popping up left and right. As every story points out, the lack of proper packaging material seems to be the culprit. I mean, I know we’re dealing with inflation and resource scarcity, but dayum, PlayStation. This is some next-level skimping, man.
As you might expect, people aren’t exactly putting up with PlayStation’s cheap-assery. Official complaints have been sent, but word goes that requests for new boxes have fallen on deaf ears. According to Ainsley Bowden (@Porshapwr), PlayStation offers “no option for replacement” as there are none and tries to patch some of the wounds with a 20% discount voucher on a future game order. There will be no guarantee if that game will turn up undamaged though.
